Family First

Good work-life balance is a core value for us. Family obligations always take priority. We encourage co-workers to be there for family obligations and we use teamwork to make it possible.

Enthusiastic Customer Service

We always answer on the FIRST RING in a friendly and welcoming manner. We are a service business, so customer service IS what we do BEST.

Peak Professionalism

We follow the rules when it comes to compliance and standards in our industry. Shortcuts lead to breaches and customer loss. We always make a checklist and make sure every box is checked before moving on to the next task.

Individual Trust and Empowerment

Our employees and our teams are EMPOWERED and TRUSTED with the ability to make their own decisions inside of their job role. We allow everyone to lean-in to their personal strengths in their roles. We don’t need to micro-manage people and run everything though a committee. We are allowed to try, we are allowed to fail, we are allowed to learn from our mistakes.

Bold Honesty

We can always talk about the hard things honestly. We don’t have to be scared to share our true opinions about internal company issues. There should never be a penalty for being honest. We encourage using radical candor in our internal business communications.